1. Introductory provisions
These terms and conditions (hereinafter referred to as “Terms”) are the Terms which apply when you access our website www.dan-dur.com (hereinafter referred to as “Website”), or place an order to purchase any of the products made available to you on our website www.cafechloeconcept.com
When accessing the website and placing orders, you agree to be bound by these Terms.
We recommend that you keep a copy of these Terms for future reference.
identification number: 09108211
based out of : Boleslavova 141/3, 140 00, Praha 4 – Nusle
for products listed on www.cafechloeconcept.com
2. Change of the Terms and Conditions
We reserve the right to change or modify these Terms for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at firstname.lastname@example.org
3. Website Content
All rights, titles, interests, and content displayed on the Website (“Content”) is owned or controlled by us, affiliates and licensors, and is protected by EU and international copyright, trademark, patent, or other intellectual property laws. We own the copyright in the selection, compilation, assembly, arrangement, and enhancement of the content on the Website. Notwithstanding the above, We are not responsible or liable for any material on the Website related to Us.
4. Use of the Website
Subject to your compliance with these Terms, we grant you permission to download, display, view, use, and/or print sections of the Website for your personal, non-commercial use only. Any other use is strictly prohibited without Our prior approval.
5. User Restrictions
You are prohibited from posting or transmitting any material to or from the Website that is:
a) Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
b) For which you have not obtained all necessary licenses and/or approvals;
c) Which constitutes or encourages conduct that would be considered a criminal offense, gives rise to civil liability, or otherwise be contrary to the law, or infringe the rights of any third party, in any country in the world; or
d)Which is technically harmful, including, without limitation to, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data.
6. Product and Pricing information
Price and availability information is subject to change at any time, without notice and at our sole discretion. We make no representations or warranties about the accuracy or completeness of the information on the Website. There may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate. We have made every effort to display product colors as accurately as possible, however, we cannot guarantee the display of any such color on your particular computer monitor or device will be accurate. You are responsible for payments due for any products ordered on the Website. If we do not receive payment from your credit issuer or its agents, you agree to submit the payment to us in full. You shall be responsible for any costs of collection for overdue payments. Your purchases may be subject to governmental taxes.
7. Payment methods
- Debit and Credit cards – After you create an order, you are redirected to a secure PayPal gateway, where you will enter the necessary payment data. This method of payment of the purchase price is considered an advance payment. We would also like to inform you that our employees do not have access to the data of your card. All is exclusively in the hands of the bank/PayPal.
- PayPal – after you create an order, you are redirected to a secure PayPal gateway, where you log in to your PayPal account to complete the purchase. We would like to inform you that dan-dur.com does not have access to your PayPal account, or any other information related to your PayPal account.
In order to protect you and Dan-Dur from fraud, we only ship items to confirmed PayPal addresses linked with your PayPal account. If you are not sure if your address is confirmed, please visit the PayPal link provided and follow the steps to verify your address is confirmed.
8. Shipment and delivery
We are doing our best to ship each delivery as soon as possible. For delivery times, please allow approximately 3-4 business days after shipment. You can receive more detailed information on the tracking page of the delivery service. The inventory status may change before we can ship your order. For your consideration, if we are no longer able to ship the product you ordered, we will contact you by phone or email. From time to time there might be such a situation like natural disasters and calamities which can affect the delivery process. We will contact you if your order is delayed due to natural disasters or calamities.
9.1. Contract cancellation
The consumer is entitled to cancel the contract for convenience within 14 days of the receipt of the goods (or, in the case of a purchase contract for several types of goods or partial deliveries, within 14 days of the receipt of the last delivery; or, in the case of a purchase contract for regular deliveries, within 14 days of the receipt of the first delivery).
With respect to the right to cancel the contract, the consumer must inform the seller about their decision to do so through our Customer service via e-mail email@example.com. as a unilateral legal act (e.g. in a letter sent via a provider of postal services, fax or e-mail). The consumer may, but is not obliged to, use the contract cancelation template attached. The consumer may visit cafechloeconcept.com and download and fill out the contract cancelation form. In order to meet the deadline for the cancelation of the contract, the written cancelation notice can be sent prior to the expiry of the period. If the consumer cancels the contract directly via the website, the seller will inform the consumer of receiving the cancellation form without delay. The consumer is not entitled to cancel the contract for convenience in the event of partial consumption of the goods. If the returned goods are incomplete, damaged or visibly used, the seller may claim damages.
Should the consumer cancel the purchase contract, the seller shall refund the price paid without an undue delay, but in any event within 14 days of the day of receipt of the contract cancelation notice, along with all delivery charges (with the exception of additional costs incurred due to the selection of a delivery method which is different from the cheapest standard delivery method offered by the seller). The seller shall make the refund using the same payment method that the purchaser used for the initial transactions, unless explicitly stated otherwise by the consumer. The consumer shall in no event incur any other costs. The seller shall make the refund once the seller has received the returned goods or once the consumer has proved to have sent the goods back, whichever is earlier. The consumer must return the goods without an undue delay, but in any event within 14 days of the date of contract cancelation. The aforementioned deadline is thought to be complied with as long as the consumer sends the goods back to the seller prior to the expiry of the 14-day period. The consumer shall be responsible for the reduction in the value of the goods caused by the handling of the goods in a manner which exceeds the acceptable familiarization with the nature and properties of the goods, including their function. Non-refundable items due to health and hygiene purposes – skin care products, body care products and other cosmetics. We do not allow exchanges or refunds for any products which you have an allergic reaction too. If you do experience an allergic reaction cease use. Dan-Dur is not responsible for any individual reaction to any particular ingredient. It is the customers responsibility to know which products or ingredients he or she is allergic to. We cannot verify evidence of an adverse reaction with an online customer due to their inability to present in person.
Contract cancellation is not an option for products which were engraved on demand.
If you wish to return damaged or faulty items we will arrange a collection by a courier. Please note that the collection may be scheduled only once. In case of unsuccessful collection the return postage is paid by the customer.
You have to take reasonable care of the product prior to return – specifically, the products must not have been damaged.
10. Seller´s liability for defects
10.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., On consumer protection, as amended).
10.2. The seller responds to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time when the buyer took over the goods:
10.2.1. the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of their advertising,
10.2.2. the goods are fit for the purpose stated by the seller for their use or for which goods of this kind are usually used,
10.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
10.2.4. the goods are in the appropriate quantity, measure or weight; and
10.2.5. the goods comply with the requirements of legal regulations.
10.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear caused by its normal use, to used goods for a defect corresponding to the degree of use or wear the buyer or if it follows from the nature of the goods.
10.4. If the defect becomes apparent within six months of receipt, the goods are deemed to have been defective at the time of receipt. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt.
10.5. The rights arising from defective performance are exercised by the buyer with the seller at the address of his establishment, where the acceptance of the complaint is possible with regard to the range of goods sold, or at the registered office or place of business.
10.6. Other rights and obligations of the parties related to the seller’s liability for defects may be regulated by the seller’s complaint procedure.
11. Vouchers and Discount codes
While placing your order, you will find the box where you can enter your discount code. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Discount codes cannot be used in conjunction with any other offer. If you have any questions about the discount codes, please feel free to contact us.
12. Personal account
We are happy to make it easier for you to order products using our Website, so we offer you the opportunity to register for a personal account. If you take advantage of this opportunity, any personal data that you provide us with during the registration process will be stored in our database and will not need to be re-entered with each new order – it will be entered into the order form automatically.
You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses when your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by customer email: firstname.lastname@example.org. if you become aware or suspect of any unauthorized use of your password or username.
Upon shipment, the customer receives a confirmation email with an e-invoice which can be downloaded at any time. The e-invoice is also accessible from the customer’s account, or it can be obtained per request customer email: email@example.com.
14. Electronic Record of Sales
In accordance with the Registration of Sales Act, the seller is obliged to issue a receipt for the buyer. The seller also must immediately register the sale online with the tax administrator. In case of technical difficulties, the registration needs to be done within 48 hours at the latest.
15. We appreciate your feedback
We are striving to continuously improve the quality of service we provide to our customers. Your satisfaction is our top priority. To provide excellent service, we would appreciate your comments and suggestions. Please feel free to contact our customer email: firstname.lastname@example.org.
16. Final provisions
In case of disputes, they can be settled on-line with the competent entity.
If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
Last updated: 1st April 2019